Digital transformation may offer huge rewards, but it can create unparalleled complexity, especially for an IT service desk stuck in the middle. Matthew Walker of Resolve explains why automation is the key.
The answer is automation: when done right, it can break down IT siloes, reduce mean time to repair (MTTR) and costs, and free up teams to be more innovative. In doing so, it helps drive agility and speed, but also the security and compliance that are crucial to successful digital transformation.
A prerequisite for success
The term “digital transformation” is used so commonly today that you could be forgiven for dismissing it as another management consultancy buzzword. But the truth is that it’s changing the way organisations do business across the globe. Read more...